From Our Clients
At Greystone Insurance, we’re grateful for our clients and the wonderful things they have shared on our behalf. Here are a few comments we’d like to share:
“Since I took over the business management of our small condominium association, I have had the distinct privilege of working with Linda and her team at Greystone Insurance. While Greystone was already working with our group when I got involved, the impressed me from our first conversation with their “I want to earn your business” approach. While others might have been tempted to take our small account for granted, Greystone Insurance certainly did not. From the beginning, they were focused on aggressively shopping our policy to find us the best deal. We have realized substantial savings in our policy due to your efforts. Having owned and operated my own publishing company for over 40 years, I can say it is pretty rare to find a vendor who puts your needs ahead of their own. I have never once felt that Greystone was trying to sell me something. Linda, you are a real pro! When I have the opportunity, I wholeheartedly recommend Greystone Insurance and Linda Gilleland.”
– Business Manager of Condominium Association
“I have depended on Greystone Insurance to take care of my insurance portfolio for more than 20 years. I have always been extremely satisfied with the service provided by management and staff. Their knowledge and dependability are clearly shown by the manner in which they respond to my insurance needs. The companies they represent are 1st class. So when you look at a quality product, outstanding service and up-to-date insurance knowledge, you can see why I’m a long-term client.”
– Former NC Senate Majority Leader
“Everyone should have their insurance with Greystone Insurance Associates. The service goes above and beyond any expectation!! We had a long-term care claim that took some time and effort to get worked out and they were available to “take our hand” and lead us all the way through. THANKS to all of you. You are greatly appreciated!”
–Personal Services Client
“Our firm has been with Greystone Insurance for seven years under Linda’s professional supervision and excellent staff support. We like Linda’s proactive approach to providing our firm with the necessary insurance coverage at the best price and a thorough insurance analysis each year. Linda and the Greystone staff’s attention to detail and their professional and friendly service in handling our company and personal insurance needs is second to none in the High Country.”
–Real Estate Firm
“Greystone handles all of our insurance needs – home, cars, business, umbrella, and rental property. It is wonderful to make one phone call and know any question concerning any of my needs in any area of insurance coverage can be answered in one office. I could call you in the middle of the night at home if I had an emergency. When we have had claims, the carriers were excellent. The claims have been handled quickly, and we received a check promptly. I was amazed at the promptness. You have been there to meet my insurance needs every step of the way, especially with five children, cars, and toys!”
“Greystone is always responsive to calls and very knowledgeable of all lines of insurance. They take the time to fully understand your personal situation and recommend coverage to meet your situation. The staff of Greystone pays attention to the details.”
–Personal Service Client
“I like how the Greystone team is proactive versus reactive. I truly feel the team’s past experience is helping me today. I have been thoroughly impressed with the proactive service we have received from Greystone. It’s been a long time since I’ve received this level of professionalism. Greystone has provided expert advice while keeping our best interests at heart.”
“The staff is sincerely concerned about the individual client. They take the time to get to know you and your needs prior to discussing coverage. Once a plan is in place, they look for the best coverage at the best price. We are pleased with the high level of professionalism and concern for individual lifestyles in order to create an insurance package for our family. All of our concerns are addressed promptly and often result in an improved policy. Thanks for making us feel secure in our coverage.”
“You and your staff have always been prompt, courteous, thoughtful, and you speak to me in my language without talking down to me. You have twice taken advantage of lowering my premium before I ever asked about the situation. Your staff is kind and businesslike. I actually couldn’t ask for a more pleasant relationship. You support me – not the insurance company – when I have a concern. I don’t feel that I am fighting a battle alone. You are always one step ahead of my needs.”
-Personal Services Client
“The Ladies at Greystone are thoughtful, interested, and capable. Everything works smoothly.”
“Greystone has been the most educated and attentive agency I have ever dealt with in my thirty plus years in the hospitality industry. They are prompt, efficient and personable, while looking out for our needs. When I need them, they are there and the follow up is impeccable! In our recent large fire related restaurant claim, they have kept ALL their promises and kept us moving forward. Our agent offered us “extra” cost of construction coverage and thank goodness we bought it! Our agent checks with me almost weekly and they have been very fair in our dealings. Keep up the great work, follow up and continuing education. It makes a real difference.”
“I find Greystone Insurance to always be available with friendly, timely and accurate customer service. You have exceeded my expectations and have completely serviced the insurance needs of me and my family for many years. You are very positive, knowledgeable and focused on the customer. You have always tried to find me the best deal, and you always look out for my best interest. Keep doing what you are doing.”
“There are very few insurance providers who are as involved and eager to help as you are. In my experience, Greystone is the only company to offer remarketing. Greystone Insurance treated our small claims the same way they would treat large claims – quickly, efficiently and professionally. It has been our experience for ten plus years that Greystone Insurance operates in a manner that exceeds expectations. The service, kindness, knowledge, and willingness to help in this economy are refreshing.”
“You are very knowledgeable, very efficient, and really caring. I had a very good experience with my homeowner’s claim.”
-Personal Services Client
“I like the “family feeling” as opposed to dealing with agents stretching for commission! You are a trustworthy teammate – knowledgeable and reliable.”
“I have been most impressed that your agents stay in touch and help with decisions that improve and broaden my coverage and my understanding of what my coverage actually is. Questions concerning claims are also handled quite well. You take care of my account and give me timely and strategic advice on what is in my best interest.”
-Former NC Senator
“The staff and service at Greystone Insurance is top notch. Linda’s great depth of knowledge about the insurance industry combined with her focus on customer service make Greystone a truly great company. I would recommend Greystone to anyone with confidence. Thanks, Linda and staff!!”
“My overall experience with Greystone has been excellent. The one thing that jumps out at me is the knowledge of all the staff. I don’t feel like any important information is left out and it’s always explained to me in such a way that I understand it and feel confident in the product I am purchasing. Greystone anticipates changes in the business market and lets you know ahead of time what the changes will mean for your particular business.”
“Greystone returns calls, follows up on time, and offers solutions for cost control. Requests are always handled in a timely manner.”
-Personal Services Client
Testimonial: Fire Loss
“December 17, 2007- While traveling on business, I received the call that everyone dreads. At 9:30pm, Richard called my cell phone. His first words were: “We are all ok, but our home is on fire and we are going to lose everything.” At that moment, our world changed.
In a matter of minutes, we moved from planning our upcoming Christmas events to being homeless, trying to find clothes for a family of four, and facing the task of rebuilding our home that was less than 11 years old. Any one of these challenges was overwhelming. Facing all three of these issues while keeping jobs and trying to provide a sense of normalcy for our children was tough enough, fortunately we did not have to deal with the issue of not having adequate insurance coverage for our home.
Thanks to the great staff at Greystone Insurance, our insurance policy more than covered the cost of rebuilding the structure and replacing 100% of the contents, it also covered the cost renting another home while we rebuilt our home.
The role which Linda and her staff played in assisting us in our crisis was invaluable. Not only did they ensure that we had the proper coverage prior to our tragedy; they assisted us immensely with the technical and emotional support during our rebuilding process. Our insurance adjuster commented on how fortunate we were to have such sufficient coverage. To our surprise, he commented that most homes are underinsured, which unfortunately, the homeowner does not realizing until it is too late.
We are now back in our completely rebuilt home and looking forward to making new memories thanks to Linda and the staff at Greystone Insurance.