Comments from Clients

Comments from Clients

“Since I took over the business management of our small condominium association, I have had the distinct privilege of working with Linda and her team at Greystone Insurance. While Greystone was already working with our group when I got involved, they impressed me from our first conversation with thier “I want to earn your business” approach. While others might have been tempted to take our small account for granted, Greystone Insurance certainly did not. From the beginning, they were focused on aggressively shopping our policy to find us the best deal. We have realized substantial savings in our policy due to your efforts. Having owned and operated my own publishing company for over 40 years, I can say it is pretty rare to find a vendor who puts your needs ahead of their own. I have never once felt that Greystone was trying to sell me something. Linda, you are a real pro! When I have the opportunity, I wholeheartedly recommend Greystone Insurance and Linda Gilleland.”– Business Manager of Condominium Association

“I have depended on Greystone Insurance to take care of my insurance portfolio for more than 20 years. I have always been extremely satisfied with the service provided by management and staff. Their knowledge and dependability are clearly shown by the manner in which they respond to my insurance needs. The companies they represent are 1st class. So when you look at a quality product, outstanding service and up-to-date insurance knowledge, you can see why I’m a long-term client.”– Former NC Senate Majority Leader

“Thank you, Linda Gilleland, and the staff of Greystone Insurance! As the treasurer of a local Non-Profit, I am grateful for your wisdom and expertise educating our organization in its insurance needs. Attention to every detail and yearly follow up meetings keep the board and staff of our organization assured that we are insured to the best of our ability by Greystone Insurance Associates. You are the best! “– Treasurer, Local Non-Profit

“Everyone should have their insurance with Greystone Insurance Associates. The service goes above and beyond any expectation!! We had a long-term care claim that took some time and effort to get worked out and they were available to “take our hand” and lead us all the way through. THANKS to all of you. You are greatly appreciated!”– Personal Services Client

“Our firm has been with Greystone Insurance for seven years under Linda’s professional supervision and excellent staff support. We like Linda’s proactive approach to providing our firm with the necessary insurance coverage at the best price and a thorough insurance analysis each year. Linda and the Greystone staff’s attention to detail and their professional and friendly service in handling our company and personal insurance needs is second to none in the High Country.”– Real Estate Firm

“By far, Greystone Insurance is the best insurance agency I have ever dealt with. I would be happy to recommend them to anyone needing coverage. They are very honest and always look out for their client. It is a pleasure having them as our agent. They always give our claims the utmost attention and follow up to make sure the carrier has responded in a timely fashion. They know the insurance markets better than any agents I have ever dealt with.”– Club Property Owners Association

“First of all, no other insurance company asked for my comments on how to improve. This shows your interest in providing the best service available. I was referred to Greystone by a third party and from the initial phone call to your agency, you have provided professional service meeting all my needs on a timely basis and at a reasonable cost.”– Retired Chief Financial Officer

“The staff and service at Greystone Insurance is top notch. Linda’s great depth of knowledge about the insurance industry combined with her focus on customer service make Greystone a truly great company. I would recommend Greystone to anyone with confidence. Thanks, Linda and staff!!”– Upscale Bakery

“I’ve never had any issue that wasn’t handled immediately and to my complete satisfaction.”– Business Owner

“I have been most impressed that your agents stay in touch and help with decisions that improve and broaden my coverage and my understanding of what my coverage actually is. Questions concerning claims are also handled quite well. You take care of my account and give me timely and strategic advice on what is in my best interest.”– Former NC Senator

“We always get a quick response with a sense of urgency. The staff is very professional, knowledgeable, and proactive about our coverage needs. Linda and her team trust us like family. We trust them!”– Manufacturers

“My overall experience with Greystone has been excellent. The one thing that jumps out at me is the knowledge of all the staff. I don’t feel like any important information is left out and it’s always explained to me in such a way that I understand it and feel confident in the product I am purchasing. Greystone anticipates changes in the business market and lets you know ahead of time what the changes will mean for your particular business.”– Business Owner

“Greystone returns calls, follows up on time, and offers solutions for cost control. Requests are always handled in a timely manner.”– Personal Services Client

“I have more coverage for less money. Friendly, knowledgeable and prompt service.”– Personal Services Client

“You are very knowledgeable, very efficient, and really caring. I had a very good experience with my homeowner’s claim.”– Personal Services Client

“I have been most satisfied with the service I have received from Greystone and its employees. These are their main strengths, as follows: Knowledge is outstanding. Attention to details is excellent. Reliability is great. Responsive, quick and polite. You have perhaps derived from the above that you have a very satisfied client and one that will recommend Greystone to any and all.”– Retired Executive

“I like the ‘family feeling’ as opposed to dealing with agents stretching for commission! You are a trustworthy teammate – knowledgeable and reliable.”– Retired Businessman

“The professionalism in the entire process of purchasing insurance was second to none. The staff is courteous, competent, and efficient. The office is reflective of the professionalism that permeates the entire business. Linda’s enthusiasm for her business reflects in every detail.”– Chamber of Commerce

“I had a fire claim and I never thought I could say it was an easy process, but Greystone walked us through and helped with every aspect. They always got back to me the day I called and would call me just to see how things were going with the claim.”– Property Manager

“Linda’s attention to detail and her knowledge of both her products and those of her competition are attributes of her success. While I find nothing about insurance easy, working with Linda makes understanding it easier, and I appreciate her efforts on my behalf.”– Real Estate Firm

“I previously had all my corporate insurance with another agency. As I added more properties to insure, the agent failed to look at them as a whole. When Greystone reviewed the coverage, they discovered that I was not insured correctly – costing me lots of money. Greystone provided a thorough explanation, several options and a professional summary. The follow up service has been excellent. I am very pleased with the service of Greystone Insurance Associates.”– Entrepreneur

“There are very few insurance providers who are as involved and eager to help as you are. In my experience, Greystone is the only company to offer remarketing. Greystone Insurance treated our small claims the same way they would treat large claims – quickly, efficiently and professionally. It has been our experience for ten plus years that Greystone Insurance operates in a manner that exceeds expectations. The service, kindness, knowledge, and willingness to help in this economy are refreshing.”– Construction Company

“I find Greystone Insurance to always be available with friendly, timely and accurate customer service. You have exceeded my expectations and have completely serviced the insurance needs of me and my family for many years. You are very positive, knowledgeable and focused on the customer. You have always tried to find me the best deal, and you always look out for my best interest. Keep doing what you are doing.”– Entrepreneur

“The Ladies at Greystone are thoughtful, interested, and capable. Everything works smoothly.”– Entrepreneur

“Greystone has been the most educated and attentive agency I have ever dealt with in my thirty plus years in the hospitality industry. They are prompt, efficient and personable, while looking out for our needs. When I need them, they are there and the follow up is impeccable! In our recent large fire related restaurant claim, they have kept ALL their promises and kept us moving forward. Our agent offered us “extra” cost of construction coverage and thank goodness we bought it! Our agent checks with me almost weekly and they have been very fair in our dealings. Keep up the great work, follow up and continuing education. It makes a real difference.”– Premiere Resort

“You and your staff have always been prompt, courteous, thoughtful, and you speak to me in my language without talking down to me. You have twice taken advantage of lowering my premium before I ever asked about the situation. Your staff is kind and businesslike. I actually couldn’t ask for a more pleasant relationship. You support me – not the insurance company – when I have a concern. I don’t feel that I am fighting a battle alone. You are always one step ahead of my needs.”– Personal Services Client

“The staff is sincerely concerned about the individual client. They take the time to get to know you and your needs prior to discussing coverage. Once a plan is in place, they look for the best coverage at the best price. We are pleased with the high level of professionalism and concern for individual lifestyles in order to create an insurance package for our family. All of our concerns are addressed promptly and often result in an improved policy. Thanks for making us feel secure in our coverage.”– Physician

“I like how the Greystone team is proactive versus reactive. I truly feel the team’s past experience is helping me today. I have been thoroughly impressed with the proactive service we have received from Greystone. It’s been a long time since I’ve received this level of professionalism. Greystone has provided expert advice while keeping our best interests at heart.”– Museum

“Greystone is always responsive to calls and very knowledgeable of all lines of insurance. They take the time to fully understand your personal situation and recommend coverage to meet your situation. The staff of Greystone pays attention to the details.”– Personal Services Client

“Greystone handles all of our insurance needs – home, cars, business, umbrella, and rental property. It is wonderful to make one phone call and know any question concerning any of my needs in any area of insurance coverage can be answered in one office. I could call you in the middle of the night at home if I had an emergency. When we have had claims, the carriers were excellent. The claims have been handled quickly, and we received a check promptly. I was amazed at the promptness. You have been there to meet my insurance needs every step of the way, especially with five children, cars and toys!”– Attorneys